Terms of Service

Effective Date: March 18, 2026  |  Last Updated: March 18, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Cafe Rio ("Company," "we," "us," or "our"), governing your access to and use of the website located at rioscafe.rest and all associated services, content, features, and functionality offered by Cafe Rio (collectively, the "Services").

By visiting our website, placing an order, creating an account, subscribing to any of our offerings, or otherwise engaging with our Services in any manner, you affirm that:

• You are at least eighteen (18) years of age, or if you are between the ages of thirteen (13) and seventeen (17), that you have obtained verifiable consent from a parent or legal guardian;
• You have the legal capacity and authority to enter into this Agreement;
• You will comply with all applicable federal, state, and local laws and regulations while using our Services;
• You have reviewed and accepted our Privacy Policy, which is incorporated herein by reference.

Your continued use of the website following any posted modifications to these Terms constitutes your acceptance of those changes. If you are using the Services on behalf of a business or other legal entity, you represent that you have authority to bind that entity to these Terms.

2. About Cafe Rio and Description of Services

Cafe Rio is a food and beverage establishment operating in the United States, dedicated to providing high-quality dining experiences, food products, and related services to its customers. Our Services include, but are not limited to:

2.1 Dining and Food Services

• In-person dining at our physical establishment(s);
• Takeout and to-go food orders;
• Catering services for private and corporate events;
• Seasonal and specialty menu offerings;
• Beverage services including alcoholic and non-alcoholic beverages where permitted by law.

2.2 Online and Digital Services

• Online ordering through our website at rioscafe.rest;
• Reservations and table booking services;
• Loyalty and rewards program enrollment and management;
• Gift card purchases and redemption;
• Newsletter and promotional email subscriptions;
• Customer account creation and management.

2.3 Third-Party Delivery Services

Cafe Rio may partner with third-party delivery platforms and services to facilitate the delivery of food orders to customers. When you use such third-party services, you are also subject to those platforms' respective terms of service and privacy policies. Cafe Rio is not responsible for the actions, omissions, or policies of third-party delivery providers.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice, and without liability to you. Menu items, pricing, availability, hours of operation, and service offerings are subject to change without prior notice.

3. User Accounts and Registration

3.1 Account Creation

Certain features of our Services may require you to create a user account. When registering for an account, you agree to provide accurate, current, and complete information, and to update such information to maintain its accuracy. You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account.

3.2 Account Security

You agree to notify Cafe Rio immediately at [email protected] if you become aware of any unauthorized use of your account or any other breach of security. Cafe Rio will not be liable for any loss or damage arising from your failure to adequately protect your account credentials.

3.3 Account Termination

We reserve the right to suspend or terminate your account at our sole discretion, without prior notice, if we believe you have violated these Terms or engaged in any fraudulent, abusive, or otherwise unlawful activity.

4. User Obligations and Prohibited Activities

4.1 General Obligations

As a user of our Services, you agree to:

• Use the Services only for lawful purposes and in accordance with these Terms;
• Provide accurate information when placing orders, creating accounts, or communicating with us;
• Respect the rights and dignity of Cafe Rio staff, other customers, and third parties;
• Comply with all applicable federal, state, and local health, safety, and food regulations;
• Honor all reservations you make and provide reasonable advance notice of cancellations.

4.2 Prohibited Activities

You agree that you will NOT use our Services to engage in any of the following activities:

• Fraudulent Conduct: Submitting false, misleading, or fraudulent orders, reviews, claims, or information; using stolen payment methods; or engaging in any form of identity theft or impersonation;
• Unauthorized Access: Attempting to gain unauthorized access to any portion of our website, servers, databases, or connected systems; using automated bots, scrapers, crawlers, or similar tools without our express written permission;
• Harmful Content: Uploading, transmitting, or distributing any viruses, malware, spyware, or other malicious code that may damage, disrupt, or interfere with our Services or systems;
• Harassment and Abuse: Harassing, threatening, defaming, or otherwise abusing Cafe Rio employees, contractors, or other customers through any channel, including online reviews, email, or social media;
• Intellectual Property Violations: Reproducing, distributing, modifying, or creating derivative works from any content on our website without express written authorization;
• Commercial Exploitation: Using our Services for unauthorized commercial purposes, including reselling food items or using our platform for competitive intelligence;
• Circumventing Policies: Attempting to circumvent any pricing, promotional, or loyalty program policies through deceptive means, including the use of multiple accounts or false identities;
• Regulatory Violations: Engaging in any conduct that violates applicable federal, state, or local laws, including but not limited to the Computer Fraud and Abuse Act (18 U.S.C. § 1030), the CAN-SPAM Act, or state consumer protection statutes;
• Interference: Taking any action that imposes an unreasonable or disproportionately large load on our website infrastructure or that interferes with the proper functioning of our Services.

Violation of these prohibitions may result in immediate termination of your account, cancellation of pending orders, and potential legal action. Cafe Rio reserves the right to report any illegal activities to the appropriate law enforcement authorities.

5. Online Ordering, Payments, and Refund Policy

5.1 Order Placement

When placing an order through our website, you represent that all information you provide is accurate and complete. Orders are subject to acceptance by Cafe Rio, and we reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product descriptions, or suspicion of fraudulent activity.

5.2 Pricing and Taxes

All prices displayed on our website are in United States Dollars (USD) and are subject to applicable state and local sales taxes. Prices are subject to change without notice. In the event of a pricing error, we reserve the right to cancel orders placed at the incorrect price and notify you accordingly. Applicable taxes will be calculated and displayed at checkout based on your delivery or pickup location.

5.3 Payment Methods

We accept major credit and debit cards, as well as other payment methods as displayed at checkout. By providing your payment information, you represent and warrant that you are authorized to use the designated payment method and that the information provided is accurate. Payment processing may be handled by third-party payment processors, and your use of such services is subject to the terms of those processors.

5.4 Cancellations and Refunds

Cancellations of online orders must be made within a reasonable time prior to preparation or pickup. Once an order has been prepared or is in transit, cancellations may not be possible. Refunds will be issued at Cafe Rio's sole discretion based on the circumstances of each case. If you receive an incorrect or unsatisfactory order, please contact us promptly at [email protected] to discuss resolution options. Refunds, when approved, will be processed to the original payment method within seven (7) to ten (10) business days.

5.5 Gift Cards

Gift cards purchased through our website are subject to additional terms and conditions that will be provided at the time of purchase. Gift cards are non-refundable and cannot be exchanged for cash unless required by applicable law.

6. Intellectual Property Rights

6.1 Ownership of Content

The Cafe Rio website and all of its contents, including but not limited to text, graphics, logos, images, audio clips, video clips, digital downloads, data compilations, software, menu designs, recipes, brand names, trademarks, service marks, and trade dress (collectively, "Content"), are the exclusive property of Cafe Rio or its content suppliers and are protected by United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.) and the Lanham Act (15 U.S.C. § 1051 et seq.).

6.2 Limited License to Users

Cafe Rio grants you a limited, non-exclusive, non-transferable, revocable license to access and use our website for personal, non-commercial purposes in accordance with these Terms. This license does not include:

• The right to reproduce, distribute, or publicly display any Content;
• The right to modify or create derivative works from any Content;
• The right to use any data mining, robots, or similar data gathering or extraction tools;
• Any resale or commercial use of our website or its Content;
• The right to download or copy account information for the benefit of any third party.

6.3 User-Submitted Content

If you submit any content to us, including reviews, photos, comments, or feedback ("User Content"), you grant Cafe Rio a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with our business operations and marketing activities. You represent and warrant that you own or have the necessary rights to submit such User Content and that it does not infringe upon the rights of any third party.

6.4 Trademark Notice

The Cafe Rio name, logo, and all related marks are trademarks or registered trademarks of Cafe Rio. You may not use these marks without our prior written consent. All other trademarks and service marks appearing on our website are the property of their respective owners.

7. Food Allergen and Dietary Information Disclaimer

Cafe Rio makes reasonable efforts to provide accurate information about the ingredients and potential allergens present in our menu items. However, we cannot guarantee that any menu item is completely free from any specific allergen, as our food is prepared in facilities that handle a wide variety of ingredients, including common allergens such as nuts, dairy, gluten, eggs, shellfish, soy, and others.

If you have a known food allergy, sensitivity, or dietary restriction, it is your responsibility to inform our staff at the time of ordering. We strongly encourage customers with severe allergies to consult directly with our staff before placing an order. Cafe Rio shall not be liable for any adverse reactions arising from undisclosed allergies or sensitivities.

Nutritional information provided on our website is approximate and may vary based on portion size, preparation methods, regional ingredient variations, and other factors. This information is provided for general reference purposes only and should not be relied upon as a substitute for professional nutritional or medical advice.

8. Disclaimers and "As-Is" Basis

8.1 Website Disclaimer

THE CAFE RIO WEBSITE AND ALL CONTENT, SERVICES, AND MATERIALS AVAILABLE THROUGH OR IN CONNECTION WITH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

8.2 Operational Disclaimer

Cafe Rio does not warrant that:

• The website will be available, uninterrupted, error-free, or free of viruses or other harmful components;
• The results obtained from the use of our Services will be accurate, reliable, or meet your expectations;
• Any errors or defects in the website will be corrected in a timely manner;
• Menu items will always be available as listed, as availability is subject to change based on supply, demand, and seasonal factors.

8.3 Third-Party Disclaimer

Our website may contain links to third-party websites, platforms, and services that are not owned or controlled by Cafe Rio. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and privacy policies of any third-party services you access through our website.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING THE FEDERAL TRADE COMMISSION ACT AND APPLICABLE STATE CONSUMER PROTECTION STATUTES, CAFE RIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, AND SUCCESSORS SHALL NOT BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS to or alteration of your transmissions or data;
• DAMAGES ARISING FROM ANY FOOD PRODUCT OR SERVICE beyond what is recoverable under applicable product liability law;
• DAMAGES ARISING FROM YOUR RELIANCE on any information obtained through our website or Services.

IN NO EVENT SHALL CAFE RIO'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CAFE RIO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain types of damages. If these laws apply to you, some or all of the above exclusions or limitations may not apply, and you may have additional rights.

10. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio and its affiliates, officers, directors, employees, agents, contractors, licensors, service providers, successors, and assigns (collectively, "Indemnified Parties") from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable federal, state, or local law or regulation;
• Your use of our Services in any manner not expressly authorized by these Terms;
• Your infringement of any intellectual property, privacy, or other rights of any third party;
• Any User Content you submit, post, or transmit through our Services;
• Your negligence, willful misconduct, or fraudulent activity;
• Your breach of any representations or warranties made under these Terms.

Cafe Rio reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, in which event you agree to cooperate fully with us in asserting all available defenses.

11. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the applicable state laws of the state in which Cafe Rio's principal place of business is located, without regard to any choice of law or conflict of law provisions.

These Terms are also subject to applicable federal laws and regulations, including but not limited to:

• The Federal Trade Commission Act (15 U.S.C. § 41 et seq.) governing unfair or deceptive trade practices;
• The Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.);
• The Computer Fraud and Abuse Act (18 U.S.C. § 1030);
• All applicable federal food safety and labeling regulations enforced by the U.S. Food and Drug Administration (FDA) and the U.S. Department of Agriculture (USDA).

For users located in California, additional rights and protections may apply under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), the California Consumer Legal Remedies Act (CLRA), the California Unfair Competition Law (UCL), and other applicable California statutes. Please refer to our Privacy Policy for additional information regarding California privacy rights.

Subject to the dispute resolution provisions set forth in Section 12 below, you consent to the exclusive jurisdiction and venue of the federal and state courts located in the United States for the resolution of any disputes arising under these Terms that are not subject to arbitration.

12. Dispute Resolution and Arbitration

12.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our Services by contacting Cafe Rio directly at [email protected] and providing a written description of the dispute, the relief sought, and your contact information. We will attempt to respond within thirty (30) days of receiving your notice. Both parties agree to make good faith efforts to resolve the dispute informally before resorting to formal arbitration or litigation.

12.2 Binding Arbitration

If the dispute cannot be resolved informally within sixty (60) days of the initial notice, both parties agree that the dispute shall be resolved by binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA), as modified by these Terms. The arbitration shall be conducted by a single arbitrator and shall take place in the United States. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

12.3 Class Action Waiver

12.4 Exceptions to Arbitration

Notwithstanding the arbitration agreement above, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights, pending a final ruling from an arbitrator.

12.5 Governing Rules

The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this dispute resolution provision.

13. Term and Termination

13.1 Duration

These Terms shall remain in full force and effect for as long as you use our Services or maintain an account with Cafe Rio, unless earlier terminated in accordance with this Section.

13.2 Termination by You

You may terminate your relationship with Cafe Rio by ceasing to use our Services and, if applicable, closing your account. Termination of your account does not relieve you of any obligations that arose prior to termination, including any outstanding payment obligations.

13.3 Termination by Cafe Rio

Cafe Rio reserves the right, at its sole discretion and without prior notice or liability, to suspend or terminate your access to all or any part of our Services for any reason, including but not limited to:

• Violation of these Terms;
• Conduct that Cafe Rio determines, in its sole discretion, to be harmful, fraudulent, abusive, or illegal;
• Requests by law enforcement or government authorities;
• Unexpected technical or security issues;
• Cessation or material modification of the Services.

13.4 Effect of Termination

Upon termination of your account or access to the Services, all rights and licenses granted to you under these Terms shall immediately cease. The following provisions shall survive termination: Sections 6 (Intellectual Property Rights), 8 (Disclaimers), 9 (Limitation of Liability), 10 (Indemnification), 11 (Governing Law), 12 (Dispute Resolution), and 14 (General Provisions).

14. Changes to Terms of Service

Cafe Rio reserves the right to revise, update, or modify these Terms of Service at any time in its sole discretion. When we make changes, we will:

• Update the "Last Updated" date at the top of this page;
• Post the revised Terms on our website at rioscafe.rest;
• Where practicable and for material changes, provide notice through the email address associated with your account or through a prominent notice on our website.

Your continued use of our Services following the posting of revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using our Services immediately. We encourage you to review these Terms periodically to stay informed of any updates.

15. Privacy Policy

Your privacy is important to Cafe Rio. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection and use of your personal information as described in our Privacy Policy. Please review our Privacy Policy carefully to understand our practices.

To the extent required by applicable law, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) for California residents, we honor consumer rights requests regarding personal information. For more information about your privacy rights, please contact us at [email protected].

16. Accessibility

Cafe Rio is committed to ensuring that our website and Services are accessible to individuals with disabilities, in compliance with the Americans with Disabilities Act (ADA) and applicable Web Content Accessibility Guidelines (WCAG). If you experience any accessibility barriers on our website, please contact us at [email protected] and we will make reasonable efforts to address your concerns.

17. General Provisions (Severability, Waiver, and Entire Agreement)

17.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or an arbitrator, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of these Terms shall continue in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision herein.

17.2 Waiver

The failure of Cafe Rio to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision unless acknowledged and agreed to by Cafe Rio in writing. No waiver of any breach or default under these Terms shall be deemed a waiver of any subsequent breach or default, whether or not similar in nature.

17.3 Entire Agreement

These Terms of Service, together with our Privacy Policy and any other agreements, policies, or guidelines expressly incorporated herein by reference, constitute the entire agreement between you and Cafe Rio with respect to the subject matter hereof, and supersede all prior and contemporaneous understandings, negotiations, representations, and agreements, whether written or oral, between the parties regarding the same subject matter.

17.4 Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of Cafe Rio. Cafe Rio may freely assign or transfer these Terms and its rights hereunder in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law, without notice to or consent from you.

17.5 Force Majeure

Cafe Rio shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions, supply chain disruptions, labor disputes, power outages, telecommunications failures, or acts of terrorism.

17.6 Electronic Communications

By using our Services, you consent to receive electronic communications from Cafe Rio, including notices, disclosures, and other information in electronic form, including via email and through postings on our website. You agree that any such electronic communications satisfy any legal requirement that such communications be in writing.

17.7 Headings

Section headings in these Terms are for convenience only and have no legal or contractual effect. They shall not be used to interpret, limit, or expand the scope of any provision herein.

18. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, your rights under applicable law, or Cafe Rio's policies and practices, please contact us using the information provided below:

We aim to respond to all inquiries within five (5) to seven (7) business days. For urgent matters, we encourage you to contact us by email and clearly indicate the nature and urgency of your request in the subject line.